Reliance Home Comfort Complaints — What Ontario Homeowners Report
The complaints reported about Reliance Home Comfort agreements follow a recognisable pattern — and many of those complaint categories map directly onto recognised grounds under Ontario's 2018 Consumer Protection Act amendments.
Complaints we hear most often about Reliance Home Comfort
- Total cumulative payments many times the equipment's installed value, especially for water heaters held for 15+ years
- Difficulty terminating the rental and recovering the equipment from a service standpoint
- Buyout figures that remain high or grow over time
- Maintenance commitments that were not honoured as expected
- Registration on title surfacing during refinance, mortgage renewal, or sale of the home
- Confusion between contract terms inherited from a predecessor company and current Reliance terms
What each complaint type means legally
The complaint patterns above map almost directly onto recognised grounds under Ontario's 2018 Consumer Protection Act amendments:
- Door-to-door or unsolicited contact → unsolicited-contact ground (CPA regulation, March 2018 ban).
- Promised energy savings that did not materialise → misrepresented energy savings (CPA s. 14).
- Promised maintenance that was not delivered → unfulfilled maintenance (breach + s. 14).
- Total cost grossly out of step with equipment value → unconscionable pricing (CPA s. 15-16).
- Promised rebates that never paid → unfulfilled rebate promises (s. 14).
Public record
- Ontario Better Business Bureau profiles and complaint records for Reliance Home Comfort
- CBC, Toronto Star, and Global News reporting on Ontario water heater rental practices and NOSI registrations
- Ontario consumer protection enforcement actions and court rulings concerning long-tenure rental agreements
What to do if you have one of these complaints
Each complaint pattern above is potentially actionable on its own under the 2018 amendments. You do not need to establish all of them — one ground is usually enough to challenge the agreement. Book a free Oakwell review and we will tell you which grounds apply to your specific situation.
See also: full Reliance Home Comfort overview
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