The company that installed my equipment has stopped responding
The company on your original agreement has stopped answering the phone, never delivered the maintenance they promised, or has gone out of business. Meanwhile, statements still arrive from a finance company you may not have heard of at the time of signing. This is a common scenario and your contract is still resolvable.
Exploratory
What to do right now
- Locate the original installer agreement (not just the finance company's statements).
- Identify the finance company on the recent statements.
- Pull a parcel register to check for any registration on title.
- Photograph the equipment data plates.
- Book a free review — we work with all the major Ontario installers and finance companies.
What to gather
- Original installer agreement
- Recent finance company statements
- Any maintenance or service correspondence (or lack thereof)
- A parcel register on your home
- Photographs of the equipment
The legal framing
An installer disappearing does not extinguish the homeowner's rights against the finance company — those rights derive from the underlying agreement.
Where the original installer cannot be reached, the finance company is the practical counterparty for resolution.
Expected timeline
Resolution typically 4-12 weeks depending on the finance company's cooperation.
