I was promised a rebate and it never arrived
You signed the agreement partly because the salesperson said a rebate, grant, or government incentive would offset most of the cost. Months later, no rebate has come. The 2018 CPA amendments contain a specific ground — unfulfilled rebate promises — that addresses exactly this.
Address soon
What to do right now
- Locate any written or verbal record of the rebate promise (paperwork, emails, brochures).
- Check directly with the rebate programme (Greener Homes, utility, manufacturer) whether you were ever enrolled.
- Stop further payments only after getting representation — collection efforts can complicate matters.
- Book a free review — this is one of the cleanest grounds under the 2018 amendments.
What to gather
- Any documentation referencing the rebate (sales paperwork, brochures, emails)
- Confirmation (or lack thereof) from the actual rebate programme
- The original installer agreement
- Records of payments to date
The legal framing
Unfulfilled rebate promises are a recognised ground under the 2018 CPA amendments — particularly when the rebate was a meaningful inducement to sign.
Where the rebate was used to misrepresent the true total cost, the misrepresentation provisions of the CPA apply in addition.
Expected timeline
Resolution typically 4-12 weeks depending on the company's cooperation.
