Right Choice Home Services HVAC Contracts in Ontario
Door-to-door HVAC and rental operator repeatedly named in CBC Marketplace and Toronto Star reporting on aggressive Ontario sales tactics and NOSI placements.
Right Choice Home Services — also known as Right Choice Heating & Cooling — has been named repeatedly in CBC Marketplace and Toronto Star reporting on aggressive Ontario door-to-door rental sales and NOSI placements. The agreements typically cover furnaces, water heaters, air conditioners, heat pumps, and HEPA air purification systems, and most stretch for ten or more years.
If a salesperson came to your door uninvited, raised concerns about your existing equipment, and you signed an agreement that day or shortly after, the 2018 amendments to Ontario's Consumer Protection Act are very likely relevant.
Also known as: Right Choice Heating & Cooling, Right Choice.
What These Contracts Typically Look Like
- Term lengths of 10 to 15 years
- Total obligations frequently several times the equipment's installed value
- Property registration on title (NOSI prior to the 2019 ban)
- Assignment to a separate finance company common
- Buyout amounts that remain high for most of the term
Complaints We Hear Most Often
- Salesperson arrived uninvited and was difficult to remove
- Implications of a connection to a government, utility, or rebate programme
- Equipment installed within a day or two of signing
- Promised energy savings or rebates that never materialised
- Lien on title discovered at refinance or sale
Which 2018 Amendments Are Likely to Apply
The 2018 amendments to Ontario's Consumer Protection Act identify several practices that can render an HVAC agreement unenforceable. The grounds we see most often in Right Choice Home Services cases are:
Unconscionable Pricing
Right Choice agreements regularly run several times the equipment's installed value.
Unsolicited Contact
Door-to-door sales of essential home equipment are restricted under the amended Act.
Misrepresented Energy Savings
Energy savings claims that do not materialise are a recognised misrepresentation.
Unfulfilled Maintenance
Annual servicing is a standard pitch but rarely delivered.
Only one of these grounds needs to apply for the agreement to be challenged successfully.
What to Do If You Have a Right Choice Home Services Agreement
- 1Stop direct correspondence with Right Choice or the finance company once you have agent representation.
- 2Locate every page of the agreement and any rebate paperwork.
- 3Photograph the data plates on the installed equipment.
- 4Check your title for any registration.
- 5Book a free, confidential review.
Public Record
You do not have to take our word for any of this. The pattern is well documented in:
- Toronto Star, "Door-to-door HVAC sellers leave trail of complaints" (2017)
- CBC Marketplace coverage of Ontario door-to-door HVAC rentals and NOSI placements
- Ontario Better Business Bureau profiles
Find Out If Your Right Choice Home Services Agreement Is Enforceable
If your agreement is with Right Choice Home Services or a finance company that took it over, we can tell you whether it is likely enforceable in a single free conversation.