Right Choice Home Services Complaints — What Ontario Homeowners Report
The complaints reported about Right Choice Home Services agreements follow a recognisable pattern — and many of those complaint categories map directly onto recognised grounds under Ontario's 2018 Consumer Protection Act amendments.
Complaints we hear most often about Right Choice Home Services
- Salesperson arrived uninvited and was difficult to remove
- Implications of a connection to a government, utility, or rebate programme
- Equipment installed within a day or two of signing
- Promised energy savings or rebates that never materialised
- Lien on title discovered at refinance or sale
What each complaint type means legally
The complaint patterns above map almost directly onto recognised grounds under Ontario's 2018 Consumer Protection Act amendments:
- Door-to-door or unsolicited contact → unsolicited-contact ground (CPA regulation, March 2018 ban).
- Promised energy savings that did not materialise → misrepresented energy savings (CPA s. 14).
- Promised maintenance that was not delivered → unfulfilled maintenance (breach + s. 14).
- Total cost grossly out of step with equipment value → unconscionable pricing (CPA s. 15-16).
- Promised rebates that never paid → unfulfilled rebate promises (s. 14).
Public record
- Toronto Star, "Door-to-door HVAC sellers leave trail of complaints" (2017)
- CBC Marketplace coverage of Ontario door-to-door HVAC rentals and NOSI placements
- Ontario Better Business Bureau profiles
What to do if you have one of these complaints
Each complaint pattern above is potentially actionable on its own under the 2018 amendments. You do not need to establish all of them — one ground is usually enough to challenge the agreement. Book a free Oakwell review and we will tell you which grounds apply to your specific situation.
See also: full Right Choice Home Services overview
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