Unfair practices under the CPA include misrepresentations about the characteristics, benefits, or sponsorship of goods and services; false statements about price, value, or savings; and unconscionable terms taking advantage of a consumer's vulnerability.
The 2018 amendments specifically called out unfair practices in door-to-door HVAC sales: misrepresented energy savings, fictitious government affiliations, unfulfilled rebate promises, and grossly disproportionate pricing.
